Customer Service

Las Cruces, NM

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a
natural problem solver
with a passion for helping others? We’re looking for
Customer Service Agents
to join our growing team
immediately
! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

This is more than just a job it’s a chance to
launch your career
with a company that values
growth, learning, and advancement
.

Key Responsibilities:

• Handle
  inbound and outbound calls
  in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for
  first-call resolution
  .
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our
  knowledge base and training
  to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain
  excellent attendance and punctuality
  .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be
  18 years or older
  .
• High school diploma or equivalent
  .
• Strong
  communication and organizational
  skills.
• Ability to
  type at least 20 WPM
  .
• Basic knowledge of
  Microsoft Office
  and
  Windows OS
  .
• Reliable
  attendance and punctuality
  .
• Strong
  problem-solving, conflict resolution
  , and multitasking skills.
• A
  customer-first mindset
  : empathetic, patient, and responsive.
• Team-oriented with a
  drive to succeed
  in a fast-paced environment.

Preferred (Not Required)

• 1+ year of experience
  in customer service, tech support, sales, chat, or admin roles.
• Experience in a
  contact center
  or
  government-related work
  .

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative…