Customer Service Representative; Part-Time
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Customer Service Representative
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
Are you passionate about helping others and delivering outstanding service? We're looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key ResponsibilitiesEngage with customers via inbound and outbound calls, providing friendly and professional support.
Actively listen to customer concerns and deliver effective, timely resolutions.
Use internal systems to manage accounts, process claims, and retrieve information.
Identify opportunities to upsell or upgrade products and services.
Clearly explain products, services, and processes to customers.
Escalate complex issues to the appropriate team when needed.
Strive for first-call resolution through strong problem-solving skills.
Stay current with training, meetings, and process updates.
Maintain excellent attendance and punctuality.
QualificationsMust be 18 years or older.
High school diploma or equivalent.
Strong written and verbal communication skills.
Ability to type at least 20 WPM.
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems.
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, conflict resolution, and follow-up.
A customer-first mindset: empathetic, patient, and responsive.
Ability to multitask, stay organized, and manage time independently.
A team player with a positive attitude and strong interpersonal skills.
Comfortable working in a dynamic, fast-changing environment.
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