Customer Service Representative; Nights) Part-Time

Department Customer Service | Part-Time

Location :
Location US-NM-Las Cruces

Employment Type

Part-Time

Schedule Multiple Options

Career Level Entry-Level

Wage Description $12.65 - $14.51/Hr. Commensurate

Bonus Yes

Education High School Diploma/GED

Min. Years Experience 0

Las Cruces, NM

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a
problem solver
with a passion for helping people? Do you thrive in a
fast-paced environment
and enjoy creating
outstanding customer experiences
? If so, we want you on our team!

We’re looking for
Customer Service Representatives (Nights)to represent some of the
world’s most recognized brands
during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Manage
inbound and outbound calls
with professionalism, empathy, and efficiency

Troubleshoot and resolve customer issues, focusing on
first-call resolution

Research and retrieve information using internal systems; collaborate with other teams as needed

Accurately
document and process customer claims and interactions

Follow scripts, policies, and procedures while using training resources to provide accurate answers

Handle sensitive information with discretion and
maintain confidentiality

Escalate complex cases to the appropriate team or manager

Stay updated on products and processes by attending
ongoing training

Meet all
attendance, reliability, and night shift scheduling requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

18 years or older
with a
high school diploma or equivalent

Excellent
verbal and written communication skills

Typing speed of
20+ words per minute

Basic knowledge of
Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with
Windows operating systems

Strong
problem-solving, conflict resolution, and troubleshooting skills

Reliable, punctual, and motivated with a strong
work ethic

Ability to
multi-task, stay organized, and self-manage

Customer-first mindset
: empathetic, patient, and responsive

Positive attitude and a
team-player spirit

Comfortable working in a
fast-paced, dynamic environment

Preferred (Not Required)

• 1+ year in
  customer service, call center, help desk, technical support, inside sales, or back-office roles
• Prior experience with
  contact centers or government-related accounts

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process…