Mission IT Operator Security Clearance

Position: Mission IT Operator with Security Clearance
Mission IT Operator Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

None Type of Travel:
None *
* * You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment. Shift Work - Panama - rotate every 3-4 months What You'll Get to Do:

- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
- Analysis techniques and procedures.
- Ensure appropriate function of hardware, software, or system functional specifications.
- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Master the steps required to effectively manage and prioritize incidents.
- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to
inbound incidents and service requests via phone, email, and walk-up channels.
- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and
resolution.
- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and
communicating with end users.
Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or
appropriate technical teams. More

About the Role:

- Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
- Monitor, recognize, evaluate, and correlate system and network problems.
- Responsible for maintaining a privileged user level of access, across numerous high-priority systems.
- Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
- Interpret system documentation and record problems in appropriate reporting tools.
- Support after-action activities, by collecting data that describes the environment at the time of the failure.
- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
- Restart system services as needed.
- Restart system hardware as needed.
- Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
- Coordinate with any required resources across the enterprise to resolve operational issues.
- Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses.

Required Qualifications:

- Active TS/SCI with Poly required.
- Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
- AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements.
- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. Desired

Qualifications:

- System administration experience to include UNIX, Linux, and Windows platforms

- Experience with virtualization technologies and software such as VMware
- Knowledge and understanding of Enterprise Management Systems including HP Open View, and CA-based Concord - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is…