Mission IT Operator

Mission IT Operator

You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.

• Resolve IT hardware and software infrastructure (servers, network, security, etc.) issues using systems.
• Apply analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity.
• Provide system administration for assigned infrastructure and establish and maintain security as it relates to users.
• Support new infrastructure projects and maintain all configuration documentation for assigned infrastructure.
• Manage incidents effectively, prioritize incidents, and support in times of high call volume, first‑level technical support in a 24x7 world‑class service center.
• Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.
• Create and manage support tickets in a web‑based ITSM/CRM platform while actively troubleshooting and communicating with end users.
• Perform initial assessment, triage, and resolution for common incidents; elevate complex or critical issues to Tier 2 or appropriate technical teams.
• Maintain technical baseline infrastructure at an optimal level to satisfy customer mission needs.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Maintain a privileged user level of access across numerous high‑priority systems.
• Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after‑action activities by collecting data that describes the environment at the time of the failure.
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
• Restart system services and hardware as needed.
• Escalate problems to Tier 2 level as required and notify mission director if priority or severity necessitates.
• Coordinate with required resources across the enterprise to resolve operational issues.
• Work with other 24x7 ground segments across multiple locations providing enterprise‑level maintenance support, with high customer visibility into all actions and responses.

• Active TS/SCI with Poly required.
• Must have a current DODI 8570.01‑M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3‑5 years of related experience in lieu of education requirements.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi‑location enterprise, with customer visibility into crew‑based actions and responses.
• Must be able to work a non‑standard work week, weekends, and holidays; 12‑hour shift work expected in support of 24x7 operations.

• System administration experience to include UNIX, Linux, and Windows platforms.
• Experience with virtualization technologies and software such as VMware.
• Knowledge and understanding of Enterprise Management Systems including HP Open View, and CA‑based Concord.

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Your potential is limitless.

The proposed salary range for this position is: $47,900 - $95,600.

CASC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.