Technical Analyst

Position Title

Technical Analyst

Information Technology

440570-IT STUDENT & BUSINESS SOLUTIONS

Las Cruces, New Mexico, United States

$48,332.54 – $60,415.42

1.0

Exempt

Not Applicable

Standard (Monday – Friday, 8:00 – 5:00)

• Serve as a key participant on the IT – Enterprise Software Solutions team at New Mexico State University.
• Assess, analyze, and develop requirements and process workflows for various departments, ensuring correct functionality of the Ellucian ERP suite.
• Perform extensive data analysis and reporting to support problem resolution and process enhancement opportunities.
• Collaborate with diverse constituents across the university to develop solutions, streamline existing processes, and align with institutional goals.
• Document business requirements and functional specifications for new and existing software modules.
• Translate end‑user requirements to the development team and ensure delivered capabilities meet departmental requirements and industry standards.
• Support end users in resolving product‑related issues, identifying areas for improvement, and implementing system changes.
• Determine opportunities for automation and process improvement.
• Work closely with analysts, development teams, and the Help Desk to manage project scope, schedule, and documentation.
• Act as the technical liaison between IT resources and assigned functional units, coordinating deployment and work efforts to achieve the university’s IT strategic vision.
• Provide technical assistance to users or other departments, troubleshooting problems and improving system performance.

• Required
  
  Education and Experience:
  
  Associate's Degree + 4 years of relevant experience or Bachelor's Degree + 2 years of relevant experience.
• Experience as a Business Analyst or Process Analyst in an environment that utilizes an Enterprise Resource Planning (ERP) system.
• Higher Education experience preferred but not required.
• Must be authorized to work in the United States; visa sponsorship is not available.
• Strong collaboration skills and ability to build relationships within the university community.
• Patience, persistence, and people‑savvy approach to help departments achieve their goals.

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non‑merit factor.