Branch Manager

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Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers.

Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance.

We are looking for a Branch Manager to join our Corbett Center Location and work full‑time 40 hours per week with open availability and flexibility.

• Oversee branch operations, including teller and financial platform functions, ensuring all member needs are met in accordance with department expectations.
• Develop and support department and organizational initiatives to deliver exceptional member service and a needs‑based sales culture.
• Act as a trusted financial advisor to existing and potential members using a consultative approach to evaluate, educate, and fulfill members’ financial needs.
• Lead team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions and issues, building trust through everyday interactions.
• Evaluate all branch activities to ensure compliance with law, regulations, credit union policies, procedures, and objectives, and recommend changes as needed.

• Three to five years of similar or related experience.
• Bachelor’s Degree in Business Administration or a related field.

• Knowledge of branch operations including teller functions, consumer lending, sales, and service techniques.
• Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
• Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
• Experience in development, performance management, training, and employee counseling.
• Excellent organizational and attention‑to‑detail skills.
• Strong analytical and problem‑solving skills with the ability to derive innovative strategies and implement them effectively.
• Ability to adapt quickly to change and proactively communicate.
• Experienced with Microsoft Office programs (Excel, Word, Outlook) and internal systems.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.