Lead Medical Support Assistant

Allied Health Professional Duties

Total Rewards include but not limited to:

• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assuring coverage of all areas of responsibility to include covering and collaborating with other lead MSAs to cover other areas of responsibility.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures
• Creating a positive work environment by being an example of professionalism, striving for success and mentoring employees to better morale.
• Reviewing and addressing process issues and improvements in the area of responsibility.
• Creating and maintaining employee work schedules based on mission need.
• Orienting and providing the most up to date on-the-job training for new and current employees.
• Ensuring all training requirements for area of responsibility are met.
• Acting as liaison between MSA and staff in order to resolve day to day conflicts.
• Employee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time frames to complete analysis requirements, reports, special assignments and only refers the nonroutine and high technical problems to his/her supervisor.
• The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record and is responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Work Schedule:

Monday - Friday; 0745 - 1630

Recruitment/Relocation Incentives (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Ad-Hoc Available

Virtual:
This is not a virtual position.

Functional Statement #: 56775-F

Permanent Change of Station (PCS):
Not Authorized