Youth & Family Navigator

Youth & Family Navigator

Full-time, non-exempt, hourly position at Families & Youth Innovations Plus.

We are hiring a Youth & Family Navigator to greet and navigate the needs of individuals seeking services at FYI+. The role harmonizes multiple systems of response through referral systems, service coordination, screening, and triage. It also involves outreach, community relationship development, and ensuring customer service through a trauma-informed lens.

• Provide confidential administrative support related to sensitive issues.
• Triage customers’ needs and guide them to the appropriate pathway of services.
• Assist customers in completing onboarding paperwork and filling out applications.
• Coordinate warm hand-offs between providers for each pathway to services.
• Serve as a community referral link for customers to internal and/or external services and service providers.
• Schedule new patients for intake assessments with therapists daily.
• Monitor scheduled intakes daily, reschedule as needed.
• Manage agency data tracking systems for all referrals through the Resource and Referral database.
• Manage NM Star database and record all required data relevant to Treat First.
• Verify private insurance and Medicaid eligibility via NM Medicaid portal.
• Utilize EMR clinical database to activate new clients and manage referrals for the agency.

• Planning and Organizing
• Digital Literacy
• Attention to Detail
• Managing Resources
• Fostering Communication
• Information Management
• Event Management

• Bachelor’s degree in a human service field from an accredited university and one year relevant experience working with the target population; or associate’s degree and two years of experience.
• Microsoft Office Suite (Intermediate).
• Excellent written and verbal communication skills.
• Provide services in the most culturally sensitive, appropriate and ethical manner.
• Exhibit skills in comprehending, interpreting, and completing delegated tasks efficiently.

Entry level

Full-time

Other

Las Cruces, NM

$37,725.00 – $56,595.00