Billing Administrator

POSITION SUMMARY

Responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts and handling customer inquiries and resolving billing discrepancies. May also engage in collections activities

• Handling collections and following up on outstanding balances
• Invoicing agreements accurately and on schedule
• Processing and reviewing invoices to ensure accuracy before posting
• Sets up new customer account and maintain up-to-date and accurate customer information for Accounts Receivable/Payable.
• Collects and compiles customer billing records such as work orders, sales tickets, charge slips and technician time sheets. Computes total amounts due and enters the relevant information into database. Ensures accuracy of billing information, negotiated terms and compliance with current legislation
• Prepares and distributes invoices to customers on a timely basis, including accurate details, dates of service, services performed and/or amounts due.
• Monitors customer accounts: ensures payments made on time, reports on overdue accounts.
• Maintains an acceptable level of overdue invoices as determined by Accounting policy.
• May assist with collections of past dues by contacting customers via telephone, email, and/or written correspondence.
• Generates credit memorandums to indicate incorrectly billed services. Upholds a level of confidentiality regarding any costing and billing when communicating with outside vendors, customers, etc.
• Responds to customer billing questions via telephone and email.
• Scans and files all account records into system accordingly.
• Performs backup duties and answer rollover calls for dispatch personnel.

• Working knowledge of MS Office and Billing/Financial software
• Good organizational skills and attention to detail and accuracy
• Understanding of billing and invoicing process
• Effective written and verbal communication skills; ability to communicate effectively and respectfully with customers

• High School diploma or equivalent
• Two (2) years of billing or directly related experience

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life‑long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast‑paced growing company, then JOIN our team and become a part of an organization that values PEOPLE
, SAFETY, INNOVATION, COLLABORATION, INTEGRITY,ACCOUNTABILITY & SUSTAINABILITY.

As an employee‑owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance – 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre‑tax Flexible Spending Plans (Health and Dependent Care)
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

For more information on Southland Industries, please visit our website:
Southland Careers () or on Facebook () or Linked

IN (). To hear what our employees are saying about working at Southland Industries, check out our Culture site
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