Community Support Specialist

Description

As a Community Support Specialist
, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

$19.00 per hour

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintainaccurateelectronic records in Connect, the company’s system ofrecord.
• Assist with the architectural modification application and approval process.
• Update andmaintainreports as directed.
• Assistin preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling or documentation.

• Maintain regular, punctual attendance for all required shifts, meetings, andtrainings.
• Adhere to First Service Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
• Support daily operations as needed to maintain workflow and meet established deadlines.
• Promptly notify leadership of unusual issues, resource needs, or operational challenges.
• Participate in meetings and work groups toshare information, resolve problems, and stay informed about new developments, policies, and procedures.
• Follow all company policies,procedure sand safety guidelines.
• Perform other special projects and related duties as assigned by management.

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily,the requirements listed below are representative of knowledge, skill, and/or ability required.

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Excellent Customer Service Skills
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discreet
• Able toproblem solve
  
  Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Ability to listen and focus forlong periodsof time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability tolift up to 30 lbs.

Las Vegas, NV

8am - 5pm

• Medical, dental, and vision plans (full time and those working 30+ hours)
• P…