Responsable des revenues FOH et des produits dérivés | FOH Revenue and Merchandise Manager

FOH Revenue and Merchandise Manager

Reporting to the Director of Consumer Products, the FOH Revenue & Merchandise Manager is responsible for maximizing per-head revenue across all front‑of‑house touchpoints, including merchandise, concessions, and premium experiences. Through data‑driven pricing, assortment, and operational strategies, this role blends commercial strategy, analytics, and on‑site execution to ensure each selling location globally achieves optimal sales performance while delivering an exceptional guest experience aligned with brand standards.

• Develops and executes dynamic pricing strategies across merchandise and FOH categories, adapting to show attendance, market, and demand fluctuations.
• Analyzes regular sales data to identify revenue opportunities, margin expansion, and stock optimization.
• Establishes and oversees maintenance of KPI dashboards (per‑head revenue, sell‑through rates, conversion, gross margin, etc.) to drive informed decision‑making.
• Collaborates with Product Development and Planning teams to define product assortments tailored to show IP, audience demographics, and market behavior.
• Aligns store presentation, pricing, and promotional strategies with overarching brand narratives and revenue objectives.
• Partners with the Product Development team to assess cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensuring sustainable margins and identifying opportunities to optimize product value.
• Oversees stock rotation, replenishment, and end‑of‑life management to reduce inventory write‑offs and support revenue recovery initiatives.
• Collaborates with Venue Managers and FOH Experience Leads to balance staffing models, traffic patterns, and guest flow for optimal sales conversion.
• Coordinates A/B testing for pricing scenarios, promotions, and product bundling to identify the most effective revenue levers.
• Implements and maintains pricing elasticity models to inform data‑backed decisions for new product launches and market‑specific adjustments.
• Partners with digital and finance teams to build automated tools that support real‑time pricing optimization and revenue forecasting.
• Partners with Warehouse Operations to ensure timely deliveries and product readiness across global venues.
• Represents FOH Revenue & Merchandise in business reviews and strategic planning sessions, presenting actionable insights and recommendations.
• Functionally leads and empowers FOH retail teams and supporting team members, fostering accountability and performance.
• Collaborates cross‑functionally with Product Development, Brand, Warehouse, and Logistics teams to ensure a unified guest and brand experience.

• Bachelor’s degree in Business, Retail Management, Finance, or related field.
• 5–7 years of experience in retail operations, revenue management, finance, or merchandising—preferably within entertainment, live events, or hospitality.
• Proven success with dynamic pricing models and revenue optimization.
• Strong analytical and financial acumen, with proficiency in Excel, Power BI, or similar reporting tools.
• Excellent leadership, communication, and cross‑functional collaboration skills.

• Inclusive work environment focused on team experience.
• Individual office on the days you work at the Montreal studio, enabling creativity and focus.
• Professional growth through high‑quality projects and personalized support that aligns with your ambitions.
• Group insurance, retirement savings, and other benefits.
• A culture centered on equitable practices and inclusive events.

We are proud ambassadors of equality in employment and are committed to eliminating discrimination based on age, skin color, origin, religion, gender, sexual orientation, gender identity, and neurodiversity. We use neutral and inclusive language. Accommodations are provided for candidates who require them.

We may use Artificial Intelligence tools to support parts of the hiring process. Final hiring decisions are made by humans. If you have questions about data processing, please contact us.