Client Service Manager

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dedicated and experienced Aviation Client Service Manager to join our team. This role is crucial in delivering high-quality and efficient service to both internal and external clients through the day-to-day management of an assigned group of aviation accounts within our branch. The Aviation Client Service Manager will report directly to the Branch Client Service Director or Supervisor and will play a key role in achieving business outcomes such as client retention, satisfaction, and enhancing AJG's value to our clients and prospects.

• Successfully and profitably manage an assigned group of aviation accounts, consistently meeting or exceeding CSO revenue benchmark expectations.
• Build and solidify relationships with existing aviation clients by providing exceptional ongoing care and support tailored to the unique needs of the aviation industry.
• Partner with the Production team to take a leadership role in the renewal process, ensuring the delivery of the best possible solutions to aviation clients in a high-quality and timely manner.
• Secure existing aviation business and drive the sale of additional services and lines of coverage specific to aviation risks and exposures.
• Cultivate relationships with buyers in aviation client organizations as well as day‑to‑day client representatives and buyers, understanding their specific operational and regulatory challenges.
• Stay informed about industry trends, regulatory changes, and emerging risks in the aviation sector to proactively address client needs and enhance AJG's value proposition.
• Collaborate with underwriters and carriers to negotiate terms and conditions that best fit the aviation clients' risk profiles and operational requirements.
• Provide expert advice on aviation insurance products, including hull, liability, and other specialized coverages, ensuring clients have comprehensive protection.
• Contribute to key business outcomes such as client retention, client satisfaction, achieving operating/margin targets, and fostering a culture of performance and continuous improvement within the aviation sector.

• Bachelor's degree with 3+ years of client service and/or claims management experience, or High School degree/GED with 8+ years of client service and/or claims management experience.
• Producer's License and appropriate licensing as required.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussions.
• Effectively manages and balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision…