Channel Operations Manager

Summary

We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner program, Spark Partner Program. This is a critical, hands-on role where you will manage the end-to-end lifecycle of our channel partnerships—from contracting and onboarding to performance governance and program development. If you thrive on optimizing processes, diving into data, and acting as a key liaison between sales, finance, legal, and our partners, this is your opportunity to directly influence the success and scale of a new program.

The Channel Operations Manager will manage the operational efficiency and compliance of our global channel ecosystem, ensuring seamless partnership administration and providing data-driven insights to drive growth.

• Administration and Support:
  Coordinate with Sales, Legal, and Finance teams to operationally administer all Distribution and Direct Reseller/Integrator contracts.

• Lifecycle Management:
  Facilitate and manage the end-to-end process for partner onboarding and off-boarding requests submitted by the field sales organization.

• Account Management:
  Maintain and oversee the administration of signed partner accounts across all worldwide regions.

• System Liaison:
  Act as the primary operational liaison for channel partnerships, ensuring alignment with internal systems and operational requirements.

• Data Management & Reporting:
  Maintain channel partnership databases and develop comprehensive weekly, monthly, and quarterly metrics reports for leadership.

• PRM System Management:
  Maintain governance documentation for the Partner Relationship Management (PRM) system, manage process flows to drive platform and process improvements, and assist in preparing for IT audits.

• Program Development:
  Assist in the ongoing development and refinement of business rules and reporting for key performance metrics within the Spark Partner Program.

• Compliance Monitoring:
  Monitor partner activities, notifying partners of program compliance requirements and necessary training to maintain program status.

• Financial Analysis:
  Conduct cost analytics and pricing research to support partner pricing strategies and program financial modeling.

• Data Modeling:
  Analyze large datasets and build financial models to assist with annual budget planning and resource allocation.

• Process Improvement:
  Develop, manage, and execute operational process improvement projects to enhance channel efficiency and scalability.

• Market Intelligence:
  Conduct industry research and competitive analysis to inform ongoing program development and ensure the Spark Partner Program remains best-in-class.

• Forecasting Support:
  Assist in driving accurate forecasting for partner sales, collaborating closely with partner sales, program operations, and finance teams.

• Presentation & Analysis:
  Analyze performance and productivity data, building compelling slides and analyses for Quarterly Business Reviews (QBRs) and other sales leadership presentations.

• Data Insights:
  Extract and analyze complex data sets, building data models to support key initiatives related to pipeline, coverage, renewal rates, and other strategic projects.

• Proven experience in a Channel Operations, Sales Operations, or similar analytical/operational role, preferably within the hardware or technology industry.

• Strong analytical skills with a demonstrated ability to interpret large data sets, build models, and translate findings into clear, actionable insights.

• Advanced proficiency with Microsoft Excel and experience with CRM/PRM systems

• Excellent project management and organizational skills, with a focus on process optimization and efficiency.

• Outstanding written and verbal communication skills, with the ability to partner effectively across Sales, Finance, Legal, and IT teams. Strong experience supporting a channel partner team cross-functionally

• Track record of taking initiative, having the ability to work…