POOL MANAGER

Summary:

As a Pool Manager, you are responsible for the overall management of the pool, and poolside food & beverage operations. This leadership role ensures a safe, engaging, and guest-centric environment that supports the company's standards and drives revenue through excellent service, staffing, and operational execution.

Essential Functions and Responsibilities :

* Recruit, onboard, coach, evaluate, and manage department staff to ensure high performance, engagement, and alignment with company standards and service excellence; oversee payroll administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements

* Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership

* Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals

* Design and implement guest engagement initiatives (e.g., themed pool events, or VIP cabana packages) to enhance the guest experience and drive repeat visitation

* Oversee cabana rental operations, maximizing occupancy, enhancing guest experience, and optimizing revenue generation

* Conduct regular safety audits and risk assessments; maintain proper documentation of incidents, injuries, and near misses to ensure regulatory compliance and minimize liability

* Proactively resolve guest concerns with professionalism and empathy, leveraging service recovery opportunities to strengthen brand loyalty and guest satisfaction

* Ensure strict adherence to all safety, health, and sanitation standards to maintain a secure and compliant environment for guests and team members

* Foster a positive team culture that aligns with company values and guest service standards; actively mentor leads and high-potential staff for growth and retention

* Oversee procurement and inventory of all supplies and equipment for pool and poolside food & beverage operations, ensuring availability, cost control, and alignment with operational needs

* Use data from POS, guest feedback platforms, and labor management systems to make data-driven decisions for optimizing operations

* Develop, maintain, and continuously improve comprehensive policy and procedure manuals for pool and operations to ensure consistency, safety, and service excellence

* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

* Perform other duties as assigned

Requirements:

Qualifications:

* Minimum of three (3) years of experience in a pool environment, with demonstrated expertise in pool operations management; prior experience in F&B Management preferred

* Strong knowledge and proven ability in managing staff, budgeting, training, scheduling, and ensuring pool safety compliance

* Proficient in preparing routine reports, correspondence, and operational documentation

* Skilled in using computer applications including Microsoft Word, Excel, and POS systems; experience with Info genesis preferred

* Exceptional guest service skills with a professional demeanor

* Excellent verbal and written communication skills, capable of engaging effectively in both one-on-one and group settings

* Demonstrated strong problem-solving skills with a track record of identifying challenges and driving resolution

Requirements:

* This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana

* At least 21 years of age

* High School Diploma or equivalent required

* Ability to effectively communicate in English, both written and verbal

* Obtain and maintain all work cards as required by the company

* Verify right to work in the United States

Work Cards:

* Nevada Gaming Registration

* Health Card

* Alcohol Awareness Card

* CPR/First Aid Certification

* Lifeguard Certification

Physical Requirements:

* Occasionally push/pull up to 50 lbs.

* Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

* Frequently squat, kneel, reach, bend, and twist to inspect equipment or assist staff as needed

* Regularly sit and work at a desk or computer for extended periods during administrative tasks

* Regularly stand and walk throughout the pool, fitness, and resort areas to monitor operations and guest safety

* Ability to communicate clearly in person, via two-way radios, and telephone systems

* Ability to hear, understand, and distinguish speech and sounds in a noisy environment

* Ability to distinguish between various shades of color, important for water clarity, safety signage, and inventory management

* Ability to operate tools and equipment requiring fine…