VP Food & Beverage Operations

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming.

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Who are we hiring?

This position is responsible for directing the food & beverage operations within Sphere. The VP, Food & Beverage Operations Sphere will oversee concessions, bars, suites, catering, clubs, lounges, culinary, stewarding and warehouse operations. The VP Food & Beverage Operations reports into the SVP & General Manager MSG Sphere.

What will you do?

• Responsible for driving operational and service excellence through product, people, quality, and innovation standards while collaborating with MSG and Venue management.
• Leads the operation of customer, employee and vendor experience, and ensures baseline programs are in place throughout MSG Sphere.
• Leads all food and beverage related venue site coordination and internal commissioning, liaising with project food service equipment contractor, MEP contractors, design team, site coordination/construction team, venue management team, and local regulatory jurisdictions.
• Drives and supports operational excellence at MSG Sphere while initiating action plans relating to food and beverage service, standards, supply management and DOH compliance.
• Consistently upgrades food quality, concept, beverage service, product, efficiency and presentation in within MSG.
• Implement, monitor and manage the necessary staffing levels, cost controls, food and beverage cost, and payroll compliance to maximize profit and expected levels of service.
• Ensures quality control for guest experience and product development in a dynamic and innovative environment and evaluates through firsthand observation, objective feedback and interaction. Creates and executes on applicable action items in a timely manner.
• Remains current with industry and market developments, competitive set and product.
• Guides management team to operate efficiently as it relates to service levels and guest satisfaction.
• Reviews and analyzes financial and operating reports daily and initiates action to improve performance. Uses internal data sources such as financial reports, event P&L’s, KPI’s, event schedules and production budgets to monitor ongoing performance against established standards and objectives.
• Keep apprised of all operational aspects, public relations concerns, financial and technological changes.
• Responsible for providing the highest level of guest service within a secure and safe environment for our guests and employees during all events and public functions.
• Actively participates in the negotiation of labor agreements and maintains positive labor relations with all key stakeholders. Ensures adherence to labor agreements.
• Support other venue food & beverage operations as directed by senior management.
• Foster and maintain a positive and productive environment for all employees.

What do you need to succeed?

• Minimum 15 years of Food & Beverage Operational Management senior level experience with direct responsibility for supervising and directing staff across a wide range of operating functions within a large arena, theater, or entertainment complex strongly preferred.
• Previous experience in the capacity of hospitality General Manager or Vice President Food & Beverage.
• Four-year degree in Hotel/Restaurant Management, Event Management, Business Management or an equivalent combination of education and experience is required.
• Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a diverse workforce of non-union and/or union and internal and/or third-party employees required.
• Contract negotiation experience is strongly desired.
• Multi-property culinary and front of the…