Operations Analyst - Marker Trax

About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.

Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.

Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.

KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location Marker Trax

Category:
Operations / Client Success

Status:
Exempt

Reports To:

Senior Director of Client Success

The Operations Analyst is responsible for monitoring, evaluating, and reporting on product performance, operational KPIs, revenue trends, and customer/client success metrics across Koin, Marker Trax, and Marker Trax Digital. The position works closely with the Senior Director of Client Success to identify opportunities for improvement, recommend product and process enhancements, and support measurable business outcomes.

This role also serves as a strategic business partner by providing leadership with timely reporting, custom analytics, and actionable insights that support operational effectiveness, revenue growth, customer success, and informed decision-making across the organization.

• Monitor product performance across Koin and Marker Trax, including usage, adoption, engagement, repayment activity, revenue indicators, operational performance, and client-level trends.
• Track, evaluate, and report on key performance indicators that support Client Success, Product, Operations, Finance, and Executive Leadership.
• Identify performance gaps, emerging trends, risks, and opportunities through data analysis.
• Develop recurring and ad hoc reports that provide visibility into product health, client performance, operational outcomes, and business impact.
• Analyze customer revenue contributions and growth opportunities while identifying trends that allow both clients and the organization to respond proactively and effectively

• Partner with the Senior Director of Client Success to evaluate client performance and recommend strategies to improve product utilization, client outcomes, and overall business performance.
• Translate client and product data into actionable recommendations that support product enhancements, process improvements, and client engagement initiatives.
• Collaborate with Client Success, Product, Operations, Analytics, Finance, and Sales teams to ensure reporting and recommendations align with organizational objectives.
• Support client business reviews, leadership updates, and performance discussions through data preparation, reporting, and analysis.

• Track product performance, client revenue trends, and adoption opportunities that may positively impact business results.
• Maintain a collaborative relationship with the President and Client Success leadership to provide…