Supervisor Rewards Flamingo LV

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you.

We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Caesars Rewards Supervisor exercises supervision over the Caesars Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision-making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

• Provides supervision and support to the Caesars Rewards Representatives.
• Participates in the coordination of promotional responsibilities.
• Updates Caesars Rewards Representatives as to new policies and procedures.
• Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
• Stay informed and aware of all hotel functions and available amenities.
• Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
• Train all new clerks and acquire the necessary codes and materials the new employee will require.
• Perform administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
• Assists with the events and tournaments.
• Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.

• Ability to communicate in a professional, businesslike manner.
• Friendly and outgoing personality.
• Fast Paced, moderate to high second-hand smoke, high noise level.

ADDITIONAL REQUIREMENTS

• High School diploma or equivalent.
• At least 1-year supervisory experience.
• PC skills, Microsoft applications, CMS, WINet a plus

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat.

The confident and vivacious will find the Flamingo as the place to be.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of…