Accounts Receivable Coordinator​/Collections

The Accounts Receivable Coordinato
r - Collections is responsible for supporting homeowners, internal departments, and external partners while maintaining accurate account records and ensuring the timely resolution of account-related matters. This position has a specialized focus on account collections and requires a strong commitment to customer service, accuracy, and compliance with established procedures.

Las Vegas, NV (Onsite)

Monday-Friday, 8:00 am-5:00 PM

$20.00 per hour

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Generate and send pre-collection letters-based on compliance policies.
• Maintain accurate records of customer interactions, payments, and account statuses.
• Prepare reports on collection activities and outstanding debts for management review
• Provide excellent service to customers, addressing inquiries and concerns related to their accounts.
• Create payment plans and notate accounts
• Track and monitor open requests to ensure timely resolution, appropriate escalation when necessary, and a positive customer experience.
• Respond to emails daily
• Process monthly reports in a timely manner

• Practices and adheres to First Service Residential Global Service Standards.
• Always conducts business with the highest standards of personal, professional and ethical conduct.
• Performs or assists with any operations required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follows all policies and Standard Operating Procedures as instructed by Management.
• Performs any range of special projects, tasks and other related duties as assigned.

• Minimum of 1-3 years of experience in Accounts Receivable. Associate's degree preferred, or an equivalent combination of education and relevant work experience.

• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, financial acumen, problem solving and decision-making abilities

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
  
  Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with First Service Residential.

To learn more about our company and culture, visit

The above information in this description has been designed to indicate the general nature and…