Success Manager - West Region

Building Reports leverages innovative technology and on-demand reporting tools to dramatically improve the building safety inspection process, leading to lower inspection cost and significantly reduced compliance risk. Companies rely on Building Reports’ easy to use mobile scanning tools, online report database and management tools to properly inspect and maintain the safety devices in buildings they serve and manage. With Building Reports’ instant access to secure online inspection reports, building owners and AHJ’s can verify the inspection was conducted properly and that safety equipment is working as expected.

Building owners can also determine if any actions are required to comply with security and safety standards and thereby reducing risk and potential liability exposure. The Building Reports global network of over 1,200 fire protection, life safety, security, and mechanical service providers has, to date, inspected over 20 billion square feet of commercial and industrial space with over 630 million individual assets inspected or serviced using Building Reports solutions.

Building Reports has earned its reputation as the most trusted name in compliance reporting.

While candidates from all locations will be considered, preference will be given to those residing in or willing to relocate at their own expense to Arizona, Nevada, Idaho, Montana, Oregon, or Washington as this role involves heavy travel, managing sales activities, and building relationships within this region.

The Member Success Manager (MSM) position serves as the primary point of contact for service members within their assigned region. The MSM is responsible with ensuring the successful deployment, growth, and retention of the membership in their territory. The West Region MSM supports our member network of Service Companies over the 9-state Region (Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Washington, & including Guam).

The position requires an individual with an abundance of ethics, confidence, logic and knowledge in order to assist, educate and recommend the correct Building Reports services and best practices to all levels of a Member Company - from field and administration staff up to Executive Management in addition to their existing and prospective customers. Additionally, the position requires excellent and proactive planning and organization skills as the Success Manager works independently and must create, manage and administer their own schedule of visits.

Consult with members regarding Building Reports technology and best practice procedures.

Demonstrate Building Reports technology and best practice procedures in-person and online to members’ staff and existing or prospective customers.

Attend regional and national trade shows and conferences to introduce, demonstrate, and market new, improved, and upgraded services.

Act as the liaison for Service Members within the region.

• - Assist members’ and sales staff on calls to existing and prospective customers.
• - Attend trade shows, forums, and lunch and learn sessions with members.
• - Maintain mailing lists and internal contact systems.
• - Provide member feedback directly to the management team.
• - Maintain an understanding of all service companies within the region, both in and out of the network.
• - Acknowledge and resolve member issues; escalated to the management team as necessary.
• - Provide marketing tools and assistance.
• - Assist members in meeting all local, regional, and national requirements.
• - Organize presentations and demonstrations for local and regional chapters.
• - Collaborate with network members to establish partnerships for local,…