Lead Residential Monitor

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

• 15 paid Holidays
• Birthday Holiday
• Paid sick and vacation time
• 403B
• 90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program (EAP)

Hours:

Varies Third shift

Status:
Full Time – Hourly

Reports to:

SWHYC Program Supervisor

Shannon West Homeless Youth Center (SWHYC) provides safe and stable housing for youth ages 18- 24 who are experiencing homelessness. SWHYC motivates youth towards reaching self-sufficiency by providing the training and skills to further their education, employment, social and life skills.

The Lead Residential monitor reporting to the SWHYC Program Supervisor oversees the shift responsibilities of residential monitors to ensure the shifts run appropriately.

• Provides direction and support to residential monitors and provide hands‑on assistance to Residential Monitors, as needed to ensure the shift operates to standards.
• Provides on‑site consultation/ feedback to staff members, including regular observation of program implementation through supervisions.
• Conduct new hire training and shift training for residential monitors.
• Conduct follow‑up training, coaching's, and knowledge checks regularly.
• Provide feedback on staff progress, evaluations, and areas of concern to program supervisor.
• Reports all company standard and/ or ethical violations to appropriate contacts.
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
• Preform daily inspections and help ensure that the facility is clean and orderly.
• Ensures staff has completed the required paperwork and documentation during the shift.
• Participates in staff/ resident development activities.
• Assist with investigations and respond to client grievances when deemed appropriate.
• Maintain safe, positive, and professional relationships with all business contacts.
• Presents program information to community agencies regarding eligibility requirements.
• Participate in hiring process of new staff to include interviewing and training.
• Complete, inspect, and maintain all documentation including but not limited to daily activity reports, hourly logs, runaway reports, and resident tracking log.
• Builds positive rapport with residents and verbally de‑escalates problematic behaviors.
• Assist and conduct life‑skills trainings, hourly room checks, intake, and assessments.
• Monitor on‑campus activities: to include mealtimes, chores and other activities.
• Supervise volunteers on campus when appropriate, or as required.
• Complete resident discharge procedures (pack up belongings and clean out dormitory rooms) as required.
• Answer and respond to phones, emails, and take messages when working inside administrative area.
• Uphold and act as ambassador for all HELP policy and procedures.
• Provide direct supervision to all residents during assigned shifts.
• Provides crisis intervention as needed.
• Supervises and document residents' ingestion of prescribed and over the counter medications.
• Provides transportation when necessary.
• All other job‑related duties as assigned by management for needs of the business.

• Knowledge of local social service agencies and programs as they pertain to homeless and at‑risk youth.
• Experience and understanding of unhoused at‑risk youth issues.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Is flexible and can adjust to shifting priorities.
• Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public.
• Organize work schedule and budget time.
• Understand and follow all agency policies and procedures.
• General computer knowledge and ability to use Microsoft Office software.
• Ability to work flexible hours.

• Proof of High school Graduation or GED.
• Active NV Driver's License and Clean DMV driving record.
• 2 years' experience working with unhoused or at‑risk youth.
• 1 year experience supervising staff in a professional or social service setting.

• Active Health Card.
• Active CPR/ Frist Aid Certification.
• Crisis Prevention Institute Certification.
• Previous experience working in a social service setting.