Collections Representative

Join to apply for the Account Manager II role at Westlake Financial

Westlake Financial is the largest privately held auto finance company in the nation. We are committed to growing and strengthening our organization by hiring talented individuals and supporting our people in further developing their skills. With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry.

• $1,000 Tiered Retention Bonus.
• 1st Month Department Bonus Guarantee.

• $20.00 per hour plus bonus potential of up to $5,069.49 or more monthly based on performance.

90‑day collections will oversee handling accounts that have fallen over three payments past due. They will need to contact customers via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts.

Agent will also have to use his/her skip trace knowledge to locate collateral and work closely with repossession agent.

• Collect accounts that are past due three or more payments.
• Bring delinquency down in set queue.
• Call customers that are past due three payments.
• Skip trace to locate customers that are delinquent and collateral.
• Make arrangements and negotiate with delinquent accounts to bring current.
• Agent will need to be able to handle high volume calls in a fast‑paced environment.
• Work with repossession agent to secure collateral.

• Skiptrace Knowledge.
• Excellent communication and negotiation skills.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi‑task in a fast‑paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good negotiation skills; excellent telephone etiquette.
• General knowledge of Microsoft Excel, Outlook.
• Web navigation and/or web‑based applications.

• High School diploma or equivalent required.

• 3+ years of Backend subprime collections.
• Auto Collections experience preferred.

• Medical, Dental, and Vision benefits.
• Life Insurance, Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching.
• Wellness Program, Daily Team Exercises.
• Westlake University, Certification Programs.
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• AT&T Wireless Discounts.
• Employee Loan Assistance.
• Annual Flu Shots, Biometric Screenings.
• Paid Vacations Days.
• Paid Sick Days.
• Paid Holidays.
• Rental Car Discounts.
• Dell Member Purchase Program.
• UKG Wallet.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.

Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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