Call Center Representative

Job Summary

Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative
to join our Las Vegas, NV
location.
The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities.

• Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues
• Coordinate the development of the program with all Kenworth Sales Company Branches.
• Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets.
• Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions.
• Work directly with and assist each Corporate Service Director and District Service Manager as needed.
• Communicate effectively with Fleets, PACCAR Breakdown, and tow companies.
• Keeps a log of the details of communication with customer/dealer throughout the repair process.
• Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer.
• Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes.

• Ability to read and comprehend English instructions and information.
• High school diploma or equivalent.
• Must have a working knowledge of all heavy truck repair methods.
• Must have a highly technical background with good troubleshooting skills.
• Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat.
• Must have the ability to identify and meet Customer needs and requirements.
• Must be a hard worker and a self-starter and a problem solver.
• Excellent organizational, communication,and time management skills.
• Exceptional phone and Customer service skills required.
• Appearance must meet company requirements.

• Kenworth Sales Company
  promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability
  – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence
  – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38dealerships in the Intermountian West and Mid-Atlantic regions.

Veterans are encouraged to apply!

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.