Med Spa Front Office Specialist

Job Title:
Med Spa Scheduling Specialist

Our reputable and luxurious medical spa is seeking a detail‑oriented and customer‑focused Med Spa Scheduling Specialist to join our dynamic team. As a Scheduling Specialist, you will be pivotal in ensuring the smooth operation of daily activities by coordinating appointments and providing outstanding customer service to our clients. The ideal candidate will exhibit excellent communication skills, a keen eye for detail, and a passion for enhancing the client experience in a medical spa environment.

• Manage and coordinate client appointments, ensuring optimal scheduling of spa services and treatments.
• Act as the primary point of contact for client inquiries, providing prompt and courteous responses via phone, email, and in‑person interactions.
• Collaborate with the spa team to ensure seamless communication of client needs and preferences.
• Maintain and update client records accurately, ensuring compliance with privacy regulations and spa policies.
• Utilize scheduling software to track availability and efficiently allocate appointments based on client and therapist/staff availability.
• Proactively address and resolve scheduling conflicts or other customer service issues, escalating to management as necessary.
• Provide detailed information about the spa's services, packages, and promotions to clients, helping guide them through the selection process.
• Assist with general administrative duties such as responding to voicemails, managing correspondence, and supporting reception duties as needed.
• Contribute to a welcoming and serene spa environment that aligns with the brand's standards and enhances client satisfaction.

• Previous experience in scheduling, customer service, or a related field, preferably within a spa or healthcare setting.
• Proficiency in scheduling software and Microsoft Office Suite.
• Strong organizational and multitasking abilities with an exceptional attention to detail.
• Excellent interpersonal skills and the ability to build rapport with clients and team members.
• Professional demeanor and appearance, with a client‑centric focus.
• Ability to work flexible hours, including evenings and weekends, to meet the spa’s scheduling needs.

• Become part of a fast‑growing and reputable med spa known for its professional and client‑focused services.
• Opportunity to work in a serene and aesthetically pleasing environment.
• Competitive compensation and benefits package.
• Opportunity for professional growth and development within the spa industry.

If you are a proactive and dedicated professional who enjoys facilitating exceptional customer experiences, we invite you to apply for the Med Spa Scheduling Specialist position today. We look forward to welcoming you to our team and helping our clients achieve their wellness and beauty goals.