Communication Operator

As the Central Communications Operator, you are responsible for filtering all calls and directing them to the proper departments across Golden Entertainment properties. Your excellent phone etiquette and customer service skills make a great impression for all internal and external guests contacting us.

The Strat (Las Vegas, NV)

• Answer and properly direct inbound calls to the correct department or guest using an SPOK software system or an Avaya telephone
• Dispatch to Facilities/Engineering, Housekeeping, Kitchen Stewards, and other departments using the radio system
• Receive and input all individual and group wakeup call requests utilizing the voicemail system
• Execute and process emergency notifications for all properties as instructed
• Contact team members and guests upon request
• Review and stay updated on information and memos regarding all Golden Entertainment properties daily
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

• At least 2 years of customer service or telephone operator experience using a multi-line telecommunication system
• Preferred experience with SPOK in a hotel/casino setting
• Experience using computer software such as Microsoft Office
• Ability to type a minimum of 35 wpm and perform basic math
• Preferred experience operating a radio system, FCS voicemail system, LMS hotel system, and Avaya telephone
• Ability to multi-task while performing job duties
• Ability to remain calm and professional when interacting with callers and during emergency situations
• Experience providing a high level of guest service
• At least 18 years of age
• High school diploma or equivalent
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all necessary work cards as required by the company
• Verify right to work in the United States

• None

• Occasionally push/pull up to 25 lbs
• Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Occasionally stand and walk
• Constantly sit and work at a desk or computer
• Ability to communicate using in-person speech, radios, and telephone
• Ability to work for sustained periods maintaining concentrated attention to detail
• Constant use of hearing and vision, differentiate between shades of color, and use tools or equipment requiring a high degree of dexterity
• Occasionally move throughout the property
• Ability to ascend and descend stairs
• Near/far vision acuity, depth perception, the field of vision

• Indoor & Outdoor
• Smoky & Noisy
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes, and/or gases

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Must be able to perform the essential functions of the position with or without reasonable accommodation.