Temporary Client Care Specialist

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Gateway Services Inc. provided pay range

This range is provided by Gateway Services Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Temporary Client Care Specialist – West Coast Pet Memorial

📍 Las Vegas, NV | M-F 8:30AM–5PM | FT (40 hrs + overtime as needed)

💲 Pay Range: $18.00–$20.00/hr (Based on overall skill and experience)

If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Job Overview

The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

Duties & Responsibilities

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Coordinate client service requests, to ensure delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.

Education, Training & Qualifications

• Post‑secondary degree or diploma in a related field.
• One year experience working within customer service environment involving client care.
• A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities

• Teamwork oriented.
• Strong problem identification and solving skills.
• Ability to effectively communicate, verbally and written.
• Ability to multitask with multiple systems, while interacting with customers.
• Highly motivated, energetic, and able to thrive in a fast‑paced environment.
• Ability to build and maintain relationships with corporate departments, key business partners and customers.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lifting/moving 100+ lbs.

• Regularly exposed to low/moderate/high noise environment.
• Regularly exposed to low/moderate/high heat environment.

YOU’LL LOVE WORKING WITH US BECAUSE

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

What You’ll Get

• Pay range: $18.00–$20.00/hr + overtime eligibility
• Employee referral program – bring great people into our family and earn rewards
• Medical, Dental, and Vision Plans with low co‑pays designed to support you and your family
• Company‑paid Life, AD&D and LTD insurance for all full‑time employees.
• Critical Illness, Accident, and Pet Insurance available as voluntary benefits
• 401(k) with employer match – we invest in your future
• Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
• Tuition assistance – up to $2,000 for approved education courses
• Grow with Gateway Program – access to in‑house learning and development for your career goals including the Gateway Management…