Customer Care Associate

Position: Customer Care Associate I
Description

Title:

Customer Care Associate I

Location:

Las Vegas, Nevada

Reports To:

Tony Pham

Hourly Rate: $17.00

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values:
Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers  result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence.

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know.

This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

Please Note:

This position is in a Call Center, in office (non-remote) environment

What you'll own:

* Answer inbound calls and assist new and existing customers with their account(s)

* Troubleshoot issues with our customer and provide appropriate options for resolution

* Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly

* Follow scripts to handle a variety of situations

* Follow up with customers and retail partners as needed

* Manage escalated calls with courtesy and professionalism

* Other duties as assigned

Requirements

What you'll bring:

* Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)

* Collections experience a plus

* Strong typing and computer skills

* Ability to multitask

* High level of attention to detail

* Ability to handle high call volumes

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and Fin Tech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

* Mission driven, empowered, and collaborative culture

* Competitive pay and stock options

* Unlimited PTO

* Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)

* Newly added HSA and Pet…