Service Center Representative; Part-Time

Employee Service Center Representative (Part‑Time)

Location:

Las Vegas, NV

Position Type:
Part‑time

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next‑generation entertainment medium powered by cutting‑edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct‑to‑consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming.

More information is available at

The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face‑to‑face interactions.

• Act as the primary point of contact for Tier 1 employee inquiries (phone, in‑person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalated Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
• Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
• Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
• Support employee onboarding by facilitating the completion of new hire paperwork for on‑the‑spot hires, conducting I‑9 processing, and providing orientation and training support as needed.
• Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
• Partner with Coordinators and Supervisor/Manager in all areas of day‑to‑day departmental orientation.
• Support Employee Service Center office with on‑site support and tasks essential for sustaining smooth business operations.

• Previous call center, HR or administrative(scheduling, payroll, employee services) support experience.
• Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
• Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large‑scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
• Capable of managing employee situations in a highly sensitive, fast‑paced, and dynamic environment, often dealing with high volumes of inquiries.
• Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow‑up tasks is a must.
• Proficient problem‑solving, reasoning, motivational, and organizational skills are essential.
• Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.

• Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.

$27 — $27 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and…