Representative - Guest Services

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena.

Primary Responsibilities:

• Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner
• Sort, log, and sign for incoming mail and messages
• Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner
• Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
• Check the City National Arena voicemail and email
• Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs
• Maintains the cleanliness and organization of the front desk area
• Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess

Key Competencies and

Experience:

• High School diploma or equivalent
• Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment
• Exhibit exceptional customer service
• Excellent verbal and written communication skills
• Ability to demonstrate a flexible can-do attitude
• Self-starter, pro-active, highly motivated

Schedule Overview:
The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.

Our Culture:

• No Ego, 'We' not 'Me' approach to everything we do
• Positive Energy
• Relentless work ethic
• Always advance

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to  to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.