Customer Service Representative

** Patterson isn't just a place to work, it's a partner that cares about your success.*
* One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a  
** Customer Service Representative** , you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

*
* Location:

** Las Vegas, NV

** Essential Functions*
* To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

** Administrative:*
* + Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

+ Maintain accurate customer and territory records, facility records, and document all customer interaction.

+ Generation of reports

+ Monitor scheduled shipment dates to ensure timely delivery.

+ Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

+ Gain understanding of and adhere to Accounts Receivables policies and practices.

+ Verify price and terms in accordance with standard procedures and customer profitability profiles.

+ Multitask and work within multiple computer systems and communication platforms simultaneously.

+ Maintain a current knowledge of company products, policies and procedures

** Customer Support:*
* + Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

+ Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

+ Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

+ Identify customer requirements and expectations in order to recommend specific products and/or solutions.

+ The Customer Service Representative may perform other duties as assigned

** Additional Functions*
* In addition to the essential functions listed below, the incumbent may perform the following additional functions.

+ Upgrades telephone orders.

+ Introducing and promoting new products during calls.

+ May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

** Job Qualifications*
* ** Required Qualifications*
* + High School Degree or equivalent

+ Exceptional customer service and organizational skills

+ Accuracy and strong attention to detail

+ Effective verbal, written, and interpersonal communication skills

+ General computer proficiency including knowledge of MS Office

** Preferred Qualifications*
* + Associate's Degree or equivalent combination of education and experience.

+ Proficiency in SAP or related ERP

** Working Conditions*
* ** Physical Demands*
* + Operating a computer or other office devices for the majority of the workday

+ May occasionally need to move packages up to 10 pounds such as office supplies or equipment

+ Must be able to communicate with others in person, over the phone, and in writing.

+ Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

+ Must be able to read and interpret various electronic and written documents.

** Environmental Factors*
* This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

** Travel and On-Call*
* This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

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