Customer Care Associate; Call Center

Position: Customer Care Associate (Call Center)
Join Our TeamAn Exciting and Rewarding Career OpportunitySouthern Nevada Regional Housing AuthorityAnnouncement NumberJob Title26-001Customer Care Associate Call CenterNumber of OpeningsCompensation (Depending on Experience, DOE)
One (Full-Time, 7 AM to 6 PM, Mon-Thurs)$43,328.68 (Step
1) - $69,267.32 (Step 20) annuallyThe typical starting range for this position is between $43,328.68 and $47,826.68Opening DateClosing DateJanuary 12, 2026Applications are reviewed on a rolling basis.January 22, 2026, (or until filled) The closing date may be earlier based on the number of applications received. To Apply and Required DocumentsConditions of EmploymentThis position is open to both internal and external applicants.

Applicants should:

Complete an application online - to apply, Submit a cover letter and resume Incomplete applications will not be considered.
* Applicants who meet minimum qualifications are not guaranteed an interview. Upon a conditional offer of employment, the candidate must successfully:

Complete a background investigation which may include:(education, criminal history, credit, fingerprints, and DMV)Pass a workplace drug test within 72 hours*Possess a valid State of Nevada drivers license Possess a clean driving record
* As a federally-funded employer, although legal in the state of Nevada, marijuana is restricted under Federal guidelines.Employee BenefitsPay is part of the generous compensation package offered by our premier agency. Employees enjoy:3-day weekends

Free parking2 weeks' vacation (years 1 and
2)13 sick days
13 paid holidays, including your birthday

Medical, dental, and vision insurance 100% employer paid (employee only); health and dependent care flexible spending accounts

Life and long-term disability insurance (employer paid);457B Deferred Compensation Plan Public Employee Retirement System (PERS) 100% Employer-Funded or Employee/Employer-Funded (50%/50%)Employee Assistance Program (EAP); A variety of voluntary employee benefits options. According to the Public Service Loan Forgiveness (PSLF) program, student loan forgiveness may be available to qualified individuals. OverviewThe Southern Nevada Regional Housing Authority (SNVRHA) is recruiting a Customer Care Associate Call Center to join our team.

SNRHA provides affordable housing to low- and moderate-income households through its affordable housing, conventional public housing, and Housing Choice Voucher programs. Our team is comprised of 200+ committed and caring professionals who support our mission and the clients and communities we serve. Our success is built upon the contributions of our valued employees. To learn more, please visit us online -(Use the "Apply for this Job" box below)..

If relocating from out-of-state, more than its famous Strip, which provides endless entertainment opportunities for locals and tourists, Las Vegas, Nevada, also offers a family-friendly environment with wonderful neighborhoods, affordable living, warm weather, outdoor wonders (hiking, climbing, snow-skiing, boating, sightseeing, and more), professional sports, and world-class restaurants. Las Vegas is home to the University of Nevada, Las Vegas (UNLV), and a few hours drive to beach destinations in Southern California, the Grand Canyon in Arizona, and national parks and ski resorts in Utah.

Nevada is among the most tax-friendly states in the U.S., with residents enjoying no state income tax, county income tax, inheritance tax, and lower property taxes.Position SummaryThe Customer Care Associate Call Center is responsible for supporting and assisting customers by addressing their inquiries, resolving their issues, and ensuring their satisfaction with SNRHA services. They process and track requests for service and work orders for public and affordable housing properties, update files and computer databases according to SNRHA policies and procedures, and ensure the accuracy of the filing systems while providing excellent customer service to residents.

Duties and ResponsibilitiesThis announcement summarizes typical job functions and does not exhaustively or comprehensively list all duties and responsibilities. This position is accountable for performing the following duties and responsibilities, with or without reasonable accommodation.

Takes calls from residents, employees, contractors, and others; collects client information and service request details and generates a work order for maintenance and repairs; provides information and assistance to clients; responds to requests for information within the scope of authority. Verify clients account information, provide case management information, and educate clients on department processes and procedures. Respond to customer inquiries, questions, and complaints via various communication channels such as phone, email, chat, SMS, social media, and in person.

Record accurate and detailed information about customer interactions, issues, and resolutions using effective questioning techniques to gather relevant information in the…