Outbound CSR

• Make outbound calls to current, previous, and prospective Dr. Cool customers.
• Educate homeowners about Dr. Cool service agreements and membership benefits.
• Identify customer needs and create qualified service and sales opportunities.
• Schedule HVAC and plumbing maintenance or service appointments.
• Follow up on unsold estimates, previous service recommendations, and expired memberships.
• Maintain accurate customer records, call notes, and follow-up activities.
• Work closely with dispatchers, technicians, comfort advisors, and management.

• High school diploma or GED required.
• 6 months – 1 year customer service, call-center, appointment-setting, membership-sales, or inside-sales experience is preferred.
• Excellent verbal communication and professional telephone etiquette.
• Comfortable making a high volume of outbound calls.
• Basic computer skills, including email, and data entry.
• Ability to explain services clearly and overcome customer objections.
• Dependable, organized, and able to follow a consistent calling process.
• HVAC or plumbing experience is helpful but not required. Training will be provided.

This position offers an earning potential of approximately $700 to $1,200 per week, based on hours worked and individual performance. Additional incentives may be earned for exceeding appointment, service-agreement, conversion, or revenue goals.

Earning potential is not guaranteed and will depend on attendance, productivity, customer conversions, and overall performance.