After-Sales Representative

Noovo is reinventing the vanlife experience through high-quality, design-driven Class B recreational vehicles built in Las Vegas, Nevada. With hundreds of vehicles on the road and a growing customer base across North America, Noovo combines premium manufacturing, innovation, and operational excellence to deliver a new standard in mobile living.

Job Description

Noovo is reinventing the vanlife experience through high-quality, design-driven Class B recreational vehicles built in Las Vegas, Nevada. With hundreds of vehicles on the road and a growing customer base across North America, Noovo combines premium manufacturing, innovation, and operational excellence to deliver a new standard in mobile living.

We are seeking a customer-focused, organized, and technology-savvy After-Sales Representative to support our growing owner community and ensure an exceptional customer experience throughout the service and warranty process.

Position Summary

The After-Sales Representative manages customer service cases from initial inquiry through final resolution. This role serves as a primary point of contact for vehicle owners, coordinating service requests, warranty claims, repairs, parts, and communication between customers, technicians, and internal teams.

The ideal candidate is proactive, detail-oriented, and solution-driven, with strong organizational skills and the ability to manage multiple cases while maintaining timely communication and accurate documentation.

• Serve as the primary point of contact for owners submitting service requests and warranty claims.
• Receive, acknowledge, review, and qualify incoming cases through Hub Spot, email, and phone.
• Document all service requests and assign appropriate priorities.
• Maintain consistent communication with customers throughout the resolution process.
• Track cases through completion and document final resolutions.
• Follow up after service completion to confirm customer satisfaction.

• Coordinate repairs among customers, internal technicians, and approved external service providers.
• Schedule service appointments at Noovo's facility when necessary.
• Arrange mobile technician visits or third-party service appointments when appropriate.
• Confirm parts availability and logistics before scheduling repairs.
• Monitor service timelines, proactively communicate delays, and elevate issues as needed.

• Support the administration of Noovo's Life Warranty policy in accordance with established guidelines.
• Review reported issues and assist in determining warranty eligibility.
• Prepare warranty documentation and obtain required approvals.
• Coordinate warranty repairs and confirm that approved parts and procedures are followed.
• Maintain accurate records of warranty claims, decisions, and completed repairs.

• Maintain accurate and up-to-date records in Hub Spot Service Hub and
• Ensure each case includes the necessary documentation, including:
• Customer contact information
• Vehicle identification number (VIN) and build configuration
• Issue descriptions and supporting photos or videos
• Repair actions, parts replaced, and technician notes
• Customer communications and service history
• Monitor open cases and follow up on inactive or delayed requests.
• Maintain data accuracy, consistency, and traceability across service records.

• Coordinate parts orders and replacement components required for service cases.
• Track shipments and confirm parts availability before repairs are scheduled.
• Communicate supply constraints and delivery delays to customers and internal teams.
• Assist with tracking warranty-related inventory and replacement parts.