Hybrid Call Center Supervisor - Coaching & Escalations Lead
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Mercato is seeking a Call Center Supervisor to lead daily operations across phone, chat, and email channels in a hybrid Las Vegas setting. The role emphasizes coaching, escalations, and performance management to ensure Medicaid/compliance standards are met while delivering excellent member support.
The ideal candidate has 3+ years in call centers, leadership experience, and is able to travel 25% as needed. Mercato offers strong benefits and growth opportunities in a mission-driven environment.
Are you ready to take on the Hybrid Call Center Supervisor
- Coaching & Escalations Lead role at Mercato?
Step into the Hybrid Call Center Supervisor
- Coaching & Escalations Lead role at Mercato in Las Vegas, NV, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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