Client Service Representative

THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience.

Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The Client Service Representative serves as the first point of contact for individuals seeking assistance and support. This role is responsible for providing high-quality customer service, managing client intake processes, maintaining accurate records, and supporting the efficient delivery of services. The position plays a vital role in promoting a welcoming environment that reflects the organization's mission to uphold dignity, compassion, and equity for every client.

ORGANIZATIONAL REQUIREMENTS

As a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to (6) six Pop-Up and Give events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage daily front desk operations, including answering phone inquiries, managing voicemail systems, and assisting clients with check-in (drive-thru and walk-in).
• Provide general clerical and administrative support to Client Services Coordinators and Managers to maintain efficient workflow.
• Maintain and update accurate records of client interactions in accordance with organizational protocols.
• Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
• Accurately enter and regularly update client demographic information in Salesforce; assist in conducting routine audits for data accuracy.
• Respond to referrals from external partners and ensure timely follow-up and documentation.
• Support daily intake processes and contribute to the overall efficiency of client service delivery.
• Collaborate with cross-functional teams to address client needs and facilitate access to additional services and resources.
• Assist in compiling reports on client engagement, appointment trends, and service utilization.
• Identify and recommend process improvements; support the implementation of streamlined administrative procedures.
• Performs other related duties consistent with the scope and purpose of the position.

REQUIRED

SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Ability to build effective working relationships with clients and community partners.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Sound judgment and problem solving skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency in relevant software systems or platforms.

EDUCATION AND EXPERIENCE

Minimum Qualifications

• High school diploma or equivalent (required)
• 1+ year of Non
  - Profit Experience (preferred)
• Bilingual in Spanish (required)
• 2+ years of administrative, client services, preferably in a social services or community-based organization. (required)
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Preferred Qualifications

• Nonprofit experience
• Experience working with vulnerable populations or community based programs

• This is a part-time position (approximately 20-25 hours per week, not exceeding 29+).
• Standard work schedule is…