Professional Job Las Vegas area,Nevada USA,Customer Service/HelpDesk

Position: 911 Professional I
Salary Information

The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.

Starting Annual Salary: $53,809.60
Six months after hire date (4% merit increase): $55,972.80
12 months after hire date upon completion of probation (911 Professional II): $57,990.40
Top of the 911 Professional II salary range (4% annual merit increases): $85,820.80

Definition

Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9‑1‑1 and non‑emergency police calls for the area served by LVMPD.

Training,

Education and Experience

Must demonstrate a minimum typing speed of 35 net wpm (after errors).
Possession of a high school diploma or General Education Diploma (GED).
Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
Be at least 18 years old by the date of the first test instrument.
One year of work experience is desirable.

Best Candidates Will

Have agood work ethic.
Have Microsoft OS and PC keyboard experience.
Be fluent in the English language.
Work well under pressure.
Be able to multi‑task, including talking and typing simultaneously.
Be able to de‑escalate and effectively address conflict over the telephone.
Be able to identify and resolve conflict.
Accept constructive criticism.

Conditions of Employment

In addition to the General Conditions of Employment, found here, the following specific conditions of employment and physical conditions apply to this position.

Personal Appearance:
While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes.

All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using neutral‑toned bandages or patches except for hands, neck, head, or face tattoos. Makeup is not permissible to cover a tattoo.

Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.

Participate in the LVMPD Mental Wellness Program.

Incumbents are required to work any assigned shift and day, including holidays, upon short notice if necessary.

Classroom and call center environment; noisy distractions from multiple employees conversing over headsets; work with computers in varying light conditions.

Vision sufficient to read the computer screen, as well as fine prints in documents.

Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.

Vision and hearing sufficient to multi‑task.

Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.

Endurance sufficient to sit for long periods of time, as necessary.

Exam / Mandatory Seminar Dates

Exam:
Online Criti Call (Weighted 100%) - Beginning Tuesday, April 14, 2026.

Exam Information

You will receive an email no later than 5:00 pm (PST) on Monday, February 13, 2026.

The deadline for completing the online Criti Call exam will be Tuesday,…