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Customer Engagement Specialist
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-10-19
Listing for:
Caesars Sportsbook
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep, CRM Systems & Management -
Sales
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
The Customer Engagement Specialist is responsible for proactively engaging customers who encounter friction points that may prevent account activation, ongoing engagement, or long-term loyalty. Through personalized outreach and consultative problem-solving, the Specialist removes barriers, resolves issues, and re-engages customers to maximize retention and revenue opportunities.
- 2+ years of experience in customer service, retention, sales, hospitality, account management, or customer success.
- Excellent verbal and written communication skills.
- Strong relationship-building and problem-solving capabilities.
- Experience using CRM and customer engagement platforms.
- Ability to work in a performance-driven environment with measurable goals.
- Gaming, sports book, casino, financial services, or telecom experience preferred.
- Customer activation and conversion rates
- First-time deposit conversions
- Customer reactivation volume
- Revenue recovered and retained
- Outreach productivity and quality scores
- Customer satisfaction metrics
- Resolution completion rates
This posting is for the Customer Engagement Specialist - Full Time role at Caesars Sports book, based in Las Vegas, NV, United States.
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