Student Success Coach

Student Success Coach – Western Governors University

Apply to the Student Success Coach role at Western Governors University
.

Our mission is to expand access to higher education through online, competency‑based degree programs. If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part—consider WGU as the next step in your career.

Grade:
Professional 305

Pay Range: $54,800.00 – $82,200.00

Internal applicants must apply by 1/15/26.

The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives:
1) help your assigned students complete required college‑level courses before they enroll full‑time into WGU (or other colleges);
2) help your students develop the confidence, study habits, emotional wellbeing, and communications skills needed to be successful while at the Academy and throughout their future studies.

• Provides coaching and support for an average student load set by department standards, and guides progress in completing 2 or more college‑eligible courses over 2–4 months.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates Academy's “college success” readiness curriculum, which is delivered during the students' first month. The curriculum includes online modules, group coaching, assignments, and personal coaching sessions.
• Leads virtual small group sessions that create community and inspire students.
• Encourages, reinforces positive behaviors and celebrates milestones of assigned students.
• Collaborates within the team of Success Coaches, supporting teammates and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Analyzes and interrupts data to effectively improve student success and team productivity.
• Assists students with Academy systems and solves any administrative problems that arise.
• Performs other related duties as assigned.

• Establish empathy, active listening, optimism, and caring about others' success.
• Demonstrate high‑energy and enthusiasm to support virtual group sessions.
• Create strong rapport and communications abilities, specifically via web conference.
• Promote a strong work ethic coupled with attention to detail.
• Work independently without close supervision while participating in continuous improvement cycles.
• Exemplify a courageous focus on what's best for students and the team.
• Champion change and demonstrate flexibility in an ambiguous environment.
• Hold intermediate experience working with a sophisticated portfolio of technology systems.
• Possess foundational knowledge of principles of coaching and positive psychology.

Organizational Impact

• Works to achieve operational targets within job areas impacting department, function, or office results.
• Performs independently on moderately complex projects and assignments with some guidance required for direction and complex tasks.
• Sets objectives for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making

• Employs adjustments or recommended enhancements to systems and processes to solve problems or improve effectiveness using a systems‑thinking approach.
• Handles problems requiring understanding of a broader set of issues and job areas.

Communication & Influence

• Collaborates with contacts typically within the job area to obtain or provide information requiring explanation or interpretation.

Leadership & Talent Management

• Provides guidance and assistance to entry‑level professionals and/or support employees.
• Demonstrates WGU leadership principles in all aspects of service to students, employees, and partners.

Minimum Qualifications

• Bachelor’s degree
• Accredited coaching certification
• Demonstrated experience facilitating, presenting, or teaching in a remote online environment
• 3+ years coaching experience

Preferred Qualifications

• ICF Accredited Coach Training or NBHWC
• Ex…