Cage Training Manager

It is the primary responsibility of the Cage Training Manager is to design, develop, implement and maintain an effective training program for the cage department to enhance members’ skills and performance that meet the departments organizational goals and objectives. Identify training needs, create and maintain learning manuals, materials, department Standard Operating Procedures, and facilitate training sessions, and evaluate members training to ensure their effectiveness to support cage operations growth and company success.

Additionally, the Training Manager will assist with the daily operations of the cage, manage all cage assets and lead the Cage Shift Managers toward a successful completion of daily cage operations while maintaining compliance with all Federal, State and local gaming regulations in addition to delivering exceptional guest service to all internal and external patrons.

The following and other duties may be assigned as necessary:

• Design, develop, implement, and maintain a training program using various instructional techniques and formats, including system training, classroom training, manuals/modules, Standard Operating Procedures (SOPs), e-learning, workshops, and hands-on training
• Collaborating with subject matter experts, trainers and stakeholders to ensure training content is accurate, relevant and engaging
• Assess training needs and develop comprehensive training sessions to address skill gaps and support organizational goals and objectives
• Evaluate training effectiveness through assessments and feedback to measure learning outcomes and make continuous improvements
• Provide train-the-trainers sessions, coaching and support to trainers, facilitators and participants to ensure consistent training and successful implementation of training programs
• Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience
• Manage logistics training, including scheduling, facilities, materials and resources
• Create, review, update, and maintain cage manuals, learning modules, SOPs and reference guides.
• Conduct FBLV Guest Service Standards training for cage Members
• Conduct Department New Hire Onboarding to include reviewing company and departmental policies and procedures, new hire scheduling, requesting cage member IT access for all systems, applications, and programs based on the Member's role
• Assist with system and application implementation, upgrades, testing, etc.
• Assist with cage projects, maintaining equipment, ordering cage supplies, and other cage related duties as assigned
• Oversee the daily shift operations of the Casino Cage consistent with the strategic plan and vision for the department and organization
• Delegate tasks and shift assignments, meeting deadlines related to those assignments; oversee scheduling and shift reports, and ensuring transactions are completed in accordance with Title 31 compliance and Internal Control Standards
• Perform leadership duties including but not limited to interviewing, hiring, and onboarding of new Members, as well as training and corrective action of current Members
• Foster a work environment that promotes teamwork, performance, feedback, recognition, and mutual respect
• Work closely with various departments to provide efficient, effective, and an exceptional level of guest service;
  Collaborate to improve processes around departmental policies and procedures, cash handling, and compliance with all regulatory bodies
• Adhere to and ensure compliance with all AML Standard Operating Procedures, Internal Controls, MICS, and Nevada Gaming Regulations which include Nevada Gaming Control Board, IRS, and Title 31 requirements
• Adhere to and follow all laws and…