Executive Casino Host Planet Hollywood LV

Executive Casino Host - Full Time (Planet Hollywood LV)

Salary: $55,000.00-$75,000.00

Job Summary: Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

Key

Job Functions:

• Establishes and maintains the goodwill of players, based on personal knowledge of the individual.
• Represents Harrah’s/Harveys at special events.
• Greets and hosts players.
• Assists in developing invitation lists for special events and in planning the events.
• Coordinates activities on a regular basis with other team members.
• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
• Develops incremental trips for players.
• Keeps informed of competitive promotional methods.
• Provides complimentary services for players in accordance with guidelines.
• Conveys terms of programs and explains qualifications to prospective gaming customers.

Education and Experience:

• Minimum 2-year associate’s college degree; bachelor’s degree or comparable experience preferred.
• Minimum of 5 years in gaming, marketing or public relations.
• Customer service and telemarketing experience required.

Qualifications:

• Literacy and fluency in English.
• Enjoys being with people and has the ability to make each guest feel special.
• Excellent verbal communication skills.
• Ability to be creative and innovative in guest satisfaction.
• Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests.
• Must possess strong relationship building skills and demonstrate the ability to influence at all levels.
• Must be able to work flexible hours.
• Must be able to maintain composure and excellent guest relations under all circumstances.
• Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other team members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Physical, Mental and Environmental Demands:

• Must be able to sit, stand, or walk for long periods of time (4 hours).
• Must be able to move in and around on the casino floor quickly.
• Must be able to respond calmly and handle many customer demands in a fast-paced environment.
• Visual and auditory range must include immediate environment.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Ability to grasp, finger dexterity, use repetitive hand motion.

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us: With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.