Casino Marketing Assistant; Domestic

POSITION OVERVIEW

Casino Assistant is pivotal in supporting the day-to-day operations of our casino's executive team. The ideal candidate will be adept at handling a wide range of administrative and executive support tasks, ensuring seamless communication and coordination within the fast-paced and exciting environment of the casino industry.

The following and other duties may be assigned as necessary:

• Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives.
• Handle changes, adjustments, or cancellations with minimal disruption to the guest experience.
• Evaluate play and assistn with discretionary comp decisions
• Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
• Address and resolve guest concerns with urgency, empathy, and professionalism
• Stay informed about the resort’s amenities, offerings, events, and promotional activities
• Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
• Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
• Communicate with Executives and supporting departments to gather or convey relevant information or ideas
• Book Executives travel and CREATE detailed itineraries
• Prepare detailed expense reports for the Executives
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• 2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort
• Strong understanding of player behavior and preferences
• Proven ability to build and maintain relationships with high value players
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
• Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Proficient in using customer relationship management (CRM) software and other relevant marketing tools
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and diligence
• Ability to maintain professionalism and poise under pressure
• Flexibility to work various shifts, including nights, weekends, and holidays
• A passion for delivering exceptional guest experiences
• Must be able to work in close quarters
• Must be able to work in a high stress environment
• Must be able to sit for long periods of time

This position does not have supervisory responsibility.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion,…