Executive Casino Host Planet Hollywood LV

Position: Executive Casino Host - Full Time (Planet Hollywood LV)
JOB SUMMARY:

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

KEY

JOB FUNCTIONS:

* Establishes and maintains the good will of players, based on personal knowledge of the individual.

* Represents Harrah's/Harveys at special events.

* Greets and hosts players.

* Assists in developing invitation lists for special events and in planning the events.

* Coordinates activities on a regular basis with other team members.

* Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

* Develops incremental trips for players.

* Keeps informed of competitive promotional methods.

* Provides complimentaries for players in accordance with guidelines.

* Conveys terms of programs and explains qualifications to prospective gaming customers.

EDUCATION and/or

EXPERIENCE:

* Minimum 2 year Associate's college degree;
Bachelor's Degree or comparable experience preferred

* Minimum of 5 years in gaming, marketing or public relations

* Customer service and telemarketing experience required

QUALIFICATIONS:

* Literacy and fluency in English

* Enjoys being with people and has the ability to make each guest feel special

* Excellent verbal communication skills

* Ability to be creative and innovative in guest satisfaction

* Ability to solve guests' problems to their satisfaction while protecting Harrah's interests

* Must possess strong relationship building skills and demonstrate the ability to influence at all levels

* Must be able to work flexible hours.

* Must be able to maintain composure and excellent guest relations under all circumstances.

* Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

* Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

* Must be able to sit, stand or walk for long periods of time (4 hours).

* Must be able to move in and around on the casino floor quickly.

* Must be able to respond calmly and handle many customer demands in a fast paced environment.

* Visual and auditory range must include immediate environment.

* Must have the manual dexterity to operate a computer and other necessary office equipment.

* Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

* Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.