Executive Casino Host

Executive Casino Host – Golden Entertainment, Inc.

Location:

The Strat, Las Vegas, NV

Salary: $55,000.00 – $75,000.00 (Full time)

• Meets or exceeds all revenue and associated goals assigned by the Player Development department
• Ensures the highest possible standards of guest service and listens to and responds to guest concerns and questions
• Recommends and implements strategies to develop new players and promote return visits for high-level casino guests to increase profits
• Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests; completes all necessary paperwork (i.e. bill backs, comp slips, reservation request forms, etc.) and greets guests upon arrival whenever possible
• Make appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities
• Able to regain guest loyalty under difficult circumstances
• Proactively reestablishes relationship with former VIP guests through various marketing programs
• Maintains current knowledge of all events, promotions, and special functions by reviewing all available information to provide guests with accurate information, answer questions, handle special requests, and aid guests in enjoying the best possible experience and ensure guest satisfaction
• Develops and maintains an active player list within criteria guidelines established for executive hosts
• Proactively seeks out new business, within the sourcing guidelines established for Executive Host position, on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player’s Club
• Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events
• Supports casino related departments with guest needs
• Prioritizes, organizes, and completes multiple activities in a high-pressure environment and works a varying schedule to reflect business needs
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Completes tasks with minimal supervision and within deadlines
• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times
• Other duties as assigned

• 4 years minimum customer service background required
• 2 years minimum casino experience required
• Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word
• Previous computer experience with CMS and LMS preferred
• Ability to effectively communicate in English, both written and verbal
• High school diploma or equivalent required
• Bachelor’s degree or other secondary education certification in related field preferred
• Must be at least 21 years of age

• Gaming
• Alcohol Awareness Card

• Work indoors and move throughout the property over 75% of the time
• Lift, bend/kneel & work outdoors less than 25% of the time
• Hearing, vision, speech and literacy (critical)
• Ability to work in environments that are smoky, noisy, hot, cold or humid