Far East Marketing Casino Host

Position Overview

The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience.

• Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment.
• Monitor guest activity, preferences, and play levels to identify potential VIP players.
• Assist in resolving guest issues or complaints in a timely and professional manner.
• Issue complimentary items (comps) based on established guidelines and guest play levels.
• Participate in events and promotions to engage and retain casino patrons.
• Record and update player interactions in the casino's management system.
• Maintain a visible presence on the casino floor to assist with guest inquiries and needs.
• Communicate with other departments to ensure seamless guest experiences.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

• Must be at least 21 years of age.
• High school diploma or equivalent.
• One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry.
• Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats.
• Knowledge of casino marketing strategies and player segmentation.
• Excellent communication and interpersonal skills.
• Cross-cultural experience preferred.
• Ability to work in a fast‑paced environment and handle guest complaints professionally.
• Strong organizational skills and attention to detail.
• Proven ability to build and maintain relationships with high‑value players.
• Basic understanding of casino operations and player tracking systems preferred.
• Analytical mindset with the ability to use data to drive decision‑making.
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic.
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures.
• Excellent relationship‑building and customer service skills.
• Ability to clearly present information through the spoken or written word; listen effectively.
• Ability to demonstrate a high level of service delivery and prioritize customer or client needs.
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment.
• Professional image of excitement, enthusiasm, and outgoing personality.
• Ability to create an atmosphere that makes guests want to return.
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.
• Computer literate and proficient with MS Office, Word, Excel, and Outlook; ability to learn additional software as needed.
• Willingness and ability to work a flexible schedule to include holidays, nights, and weekends.
• Ability to work in a fast‑paced, busy, and somewhat stressful environment.

This position does not have supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve and intend to integrate diverse voices into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our company.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English and to communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense understanding to carry…