Director of Product, Rewards & Engagement

This role is responsible for building and maintaining our rewards and engagement features for our real-money gaming products (Caesars Palace Online Casino, Horseshoe Online Casino, and Caesars Sports book). As Director of Product - Digital Rewards & Engagement, you will work with key stakeholders on Casino, Sports book, and Marketing to lead the vision, strategy, and execution of the online Rewards experience for our digital suite of real-money gaming products - leveraging the Caesars Rewards program to create differentiated loyalty and engagement features for our digital players.

The salary range for this position is $175,000 - $190,000 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

This role includes paid Flexible Time Off and paid company holidays.

• Define and own the long-term vision and product roadmap for loyalty, rewards, and engagement across digital products.
• Develop innovative loyalty mechanics that utilize the existing Caesars Rewards program structure to maximize player engagement and lifetime value.
• Work with senior stakeholders to align the digital Caesars Rewards strategy with business and commercial goals, player segmentation strategies, and responsible gaming principles.
• Partner closely with engineering, promotions, CRM, marketing, compliance, and operations teams.
• Serve as the product authority on Caesars Rewards in the digital products.
• Own the full product lifecycle for Caesars Rewards in our real-money gaming suite of products - from concept and regulatory review through launch and continuous optimization.
• Optimize UX for earning, tracking, and redeeming rewards across casino and sports book journeys.
• Define and track KPIs including activation, engagement, retention, churn, MARPU, Player LTV, bonus cost efficiency, and Caesars Rewards redemption rates.
• Work with Casino, Sports book, and Marketing stakeholders to balance digital reinvestment through the Caesars Rewards program with profitability.
• Present performance insights and strategic recommendations to senior leadership.
• Lead integration efforts of third-party loyalty vendors, CRM platforms, payments, and any additional relevant providers.
• Collaborate with business stakeholders on product strategy and vision for third-party promotions and exclusive offers (ex. Shop takeovers, branded promotions, etc.)
• Ensure extensibility for new jurisdictions, brands, and regulatory requirements.

• 5+ Years Product Management Experience
• Experience in regulated iGaming/Sports betting markets preferred
• Experience with omni-channel loyalty programs preferred
• Experience working with executive stakeholders preferred

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars.

This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.