Business Account Expert, Inbound Care

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports business customers by providing effective resolution and proactive account management to address inquiries and concerns. It involves identifying root causes of issues, exploring customer needs, and managing payment arrangements and collections activities when appropriate. The role requires demonstrated skill and competency to meet position goals with normal supervision while maintaining courteous and timely service. Success is measured by resolution effectiveness, customer loyalty, and adherence to quality and productivity standards.

The work impacts the organization by fostering loyal and profitable business customer relationships through knowledgeable and responsive service.

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
• Utilize resource documentation and training tools to deliver informed and consistent customer service
• Meet department productivity and quality standards while applying appropriate account adjustments and credits
• Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• Less than 2 years 6 months customer service experience (Preferred)

• Windows (Required)
• Keyboarding (Required)
• Communication (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

The Total Target Cash Earnings Opportunity: $40,775 - $73,535

National Base Pay Range: $18.67 - $33.67

The base pay range reflects the compensation component of this opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, .

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid…