Lead Slot Attendant

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

As the Lead Slot Attendant, you play a hands-on role in supporting the daily operations of the Slot department by assisting with team coordination, service delivery, and task execution. You act as a working lead, helping to maintain service and presentation standards, guide team members, and address operational needs during your shift. Your ability to lead by example, communicate effectively, and resolve issues ensures a productive and guest-focused gaming environment.

Job Description:

Essential Functions and Responsibilities Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards

Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety

Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed

Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs

Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry

Maintain professional and friendly interactions while assisting guests and team members on the casino floor

Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination

Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.

Perform other duties as assigned

Qualifications1 year of slot operations experience

Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment

Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution

Reliable and organized with the ability to prioritize tasks and support shift coordination

Flexible to adapt to changing business needs, schedules, and guest volumes

Committed to fostering a respectful, inclusive, and safety-conscious work environment

Ability to access and input information using a moderately complex computer system

Requirements

At least 21 years of ageHigh School Diploma or equivalent preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards Nevada Gaming Registration

Physical Requirements Frequently push/pull up to 50lbs.

Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels

Frequently Squat, kneel, reach, bend, twist

Regularly sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to tools or equipment…