Slot Assistant Manager

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. In this role, you help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment.

Job Description:

Essential Functions and Responsibilities Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Approve jackpots and fills in compliance with internal controls and departmental procedures

Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy

Collaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team members

Detect and report any irregularities involving guests or associates

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications2 years of Slot Operations experience; includes leadership or progressive responsibility

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements At  least 21 years of ageHigh School Diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards Nevada Gaming Registration

Physical Requirements Regularly push/pull up to 50lbs.

Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels

Regularly squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios,…