Branch Loan Coordinator

Core Values

PROVIDE our customers with the best combination of service, rates, and fees.
PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally.
GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

The Branch Loan Coordinator plays a key role in supporting the branch’s production pipeline by assisting with the management and coordination of fully originated loans. Working closely with Loan Officers and Loan Officer Associates, this position ensures loan files meet underwriting guidelines and are complete prior to submission. The Branch Loan Coordinator also serves as a liaison between the origination and processing teams and communicates directly with borrowers to collect required documentation, ensuring a smooth and timely loan process.

• High School Diploma or GED is required.
• Minimum of two (2) years of recent experience as a Loan Officer, Underwriter, or Processor in the mortgage industry is preferred.
• Prior experience in a customer service‑focused role is strongly preferred.
• Mortgage Loan Origination License is preferred.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Finance and Sales

• Review loan applications received from Loan Officers or Loan Officer Associates for completeness and accuracy using the DIRFT process; provide feedback as needed.
• Meet with borrowers to sign disclosures after the file has been fully negotiated by a licensed Loan Originator; collect necessary documentation, conditions, required paperwork, and applicable fees.
• Audit loan files to ensure all required documentation is complete and accurate; issue borrower checklists with due dates for outstanding items.
• Accurately calculate borrower income to determine qualification.
• Collaborate with the origination team to address questions regarding loan programs, income calculations, and qualification criteria.
• Ensure accurate data entry in the Loan Origination System (LOS) in compliance with industry regulations and company policies.
• Troubleshoot file issues, bottlenecks, and qualifying challenges throughout the loan process.
• Respond to borrower inquiries regarding loan application status to maintain a high level of customer service.
• Perform additional duties as assigned.

• Solid understanding of federal, state, and local regulations related to all types of mortgage loans.
• Proven ability to handle sensitive and proprietary information with a high level of confidentiality.
• Proficient in Microsoft Word, Excel, Outlook, and mortgage loan origination software (e.g., Encompass).
• Strong written and verbal communication skills.
• Excellent follow‑up and follow‑through abilities.
• High attention to detail and organizational skills.
• Ability to thrive in a fast‑paced environment while maintaining accuracy and professionalism under pressure.
• Self‑motivated with the ability to work independently and collaboratively within a team.

NOVA benefits to full‑time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program.

NOVA® is an equal opportunity employer, substance‑free workplace, and complies with the Americans with Disability Act regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.