Clinical Scheduler

Overview

Description

Position Summary:

The Clinical Scheduler, under the direction of the Clinical Scheduling Supervisor, will answer calls using the phone systems, set up exams for patients, and handle customer service inquiries. Part of the job will also involve ensuring there is enough time between appointments to allow physicians to complete certain medical examinations and procedures. Other clerical duties may include: maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.

It's also your responsibility to act in a courteous manner and maintain your composure when dealing with angry or irritated patients. Additionally, you may refer some patients to other staff members or physicians. You will need to know how to process the required referral forms when necessary.